Our Policies
Childcare Policy
Our Commitment
At Sunny Sitters, we are committed to providing safe, reliable, and engaging childcare in a professional, caring environment. Our caregivers strive to create a positive experience for every child while respecting each family’s routines, values, and parenting preferences.
Meet Your Prospective Sunny Sitter
Before your first booking is confirmed, you’ll enjoy a complimentary video consultation with your prospective Sunny Sitter. During this meeting, you’ll discuss your child’s routine, schedule, allergies, dietary requirements, medical information, comfort preferences, favourite activities, behavioural considerations, and any other important care instructions. This consultation helps ensure both your family and caregiver are comfortable before childcare begins.
Supervision
Our caregivers provide attentive, age-appropriate supervision throughout the booking.
Parents should provide clear instructions regarding routines, discipline preferences, screen time, nap schedules, and any specific care requirements.
Children may never be left unattended unless appropriate for their age and specifically authorised by a parent or guardian.
Water Safety
The safety of every child is our highest priority during water-related activities.
Swimming Pools
Children participating in pool activities should wear a properly fitted, age-appropriate flotation device unless the parent or guardian confirms the child is a competent swimmer and the caregiver is comfortable proceeding without one.
Sunny Sitters caregivers are not certified lifeguards or swimming instructors.
A caregiver may choose to enter the pool to engage with or supervise a child but is under no obligation to do so. Whether a caregiver enters the water is at their discretion, taking into account the child’s needs, the environment, and overall safety.
Parents are not required to remain present during supervised pool activities, provided prior permission has been given.
Beaches & Open Water
For all beach, ocean, river, lake, or other open-water activities, a parent or legal guardian must remain present and is responsible for supervising the child in and around the water.
Sunny Sitters caregivers will not enter the ocean or any natural body of water with children but may supervise from the shoreline or nearby area while the parent or guardian remains present.
If the parent or guardian leaves the beach or water area, all water activities must end immediately.
Sunny Sitters reserves the right to decline participation in any water activity if the caregiver believes conditions are unsafe.
Meals, Snacks & Bottle Preparation
Sunny Sitters does not provide food, beverages, infant formula, or baby food unless specifically authorised by the child’s parent or legal guardian.
During the pre-sitting consultation, families will discuss schedules, routines, allergies, dietary requirements, bottle preparation, medical considerations, comfort items, and any other important care instructions.
Parents are responsible for providing all meals, snacks, infant formula, breast milk, bottles, and any special dietary items required during the booking.
Our caregivers are happy to prepare simple meals, warm pre-prepared food, prepare bottles, and serve food using ingredients supplied by the parent or guardian.
Parents are responsible for informing Sunny Sitters of any changes to allergies, dietary requirements, or feeding instructions before future bookings.
Health & Medical Information
Parents must disclose all relevant medical conditions, allergies, medications, dietary restrictions, behavioural considerations, and emergency contacts before care begins.
Sunny Sitters caregivers are Child & Infant CPR and First Aid certified but are not medical professionals.
Medication will only be administered with prior parental authorisation and clear instructions.
Illness
Please notify Sunny Sitters before your booking if your child develops a contagious illness or symptoms such as fever, vomiting, diarrhoea, or other infectious conditions.
Sunny Sitters reserves the right to postpone or decline services where illness may present a health risk.
Safe Environment
Parents are responsible for providing a reasonably safe environment for both the child and caregiver.
Services may be refused or discontinued where there is violence, illegal activity, dangerous pets, unsafe living conditions, or any circumstance that places the caregiver or child at risk.
Positive Guidance
Our caregivers use positive reinforcement, encouragement, and age-appropriate redirection.
Physical punishment, verbal abuse, intimidation, or humiliation will never be used.
Privacy
All family information is treated confidentially.
Photos or videos of children will never be shared publicly without the written consent of a parent or legal guardian.
Acceptance
By confirming a booking, parents acknowledge that they have read and accepted these Childcare Policies.
Terms & Conditions
Acceptance of Terms
By requesting, confirming, or using Sunny Sitters’ childcare services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with our Childcare Policies and Payment & Cancellation Policy.
Our Services
Sunny Sitters provides professional childcare services at private residences, hotels, villas, guest houses, resorts, yachts (where appropriate), and other approved locations.
Parent Responsibilities
Parents or legal guardians agree to:
- Provide accurate and complete information regarding their child.
- Disclose allergies, medical conditions, medications, behavioural considerations, and dietary requirements.
- Provide emergency contact information.
- Remain reasonably contactable during the booking.
- Inform Sunny Sitters of any significant changes before the booking begins.
Emergency Situations
In the event of an emergency, Sunny Sitters caregivers will make every reasonable effort to contact the parent or emergency contact immediately.
If urgent medical attention is required and a parent cannot be reached, the caregiver may contact emergency services and act in the child’s best interests until the parent arrives.
Any associated medical expenses remain the responsibility of the child’s parent or legal guardian.
Limitation of Liability
Sunny Sitters exercises reasonable care and professionalism while providing childcare services.
While every effort is made to maintain a safe environment, accidents and unforeseen circumstances can occur.
To the fullest extent permitted by applicable law, Sunny Sitters shall not be liable for indirect, incidental, or consequential loss or damage arising from the use of its services, except where liability cannot legally be excluded.
Right to Refuse or End Services
Sunny Sitters reserves the right to refuse, suspend, or terminate services where circumstances compromise the safety, wellbeing, or professional standards of our caregivers or the children in their care.
Intellectual Property
All Sunny Sitters branding, logos, website content, photographs, and marketing materials remain the intellectual property of Sunny Sitters unless otherwise stated.
Policy Updates
Sunny Sitters reserves the right to update these Terms & Conditions, Childcare Policies, Payment & Cancellation Policy, and Privacy Policy at any time. The version in effect at the time of booking shall apply.
Payment & Cancellation Policy
Reservation Fee
A reservation fee may be required to secure extended, multi-day, or high-demand bookings.
Where applicable, the reservation fee will be applied toward the total cost of your booking and is not an additional charge.
Bookings requiring a reservation fee are not confirmed until the reservation fee has been received and any required pre-sitting consultation has been completed.
Payment
For bookings that do not require a reservation fee, payment is due immediately upon completion of the childcare service unless otherwise agreed in writing.
For bookings requiring a reservation fee, the remaining balance is due immediately upon completion of the childcare service.
Sunny Sitters accepts the payment methods communicated at the time of booking.
Invoices or receipts will be provided upon request.
Additional Hours
Should your childcare needs extend beyond the agreed booking time, additional hours may be accommodated subject to caregiver availability and will be charged at the applicable hourly rate.
Late Return
Parents are expected to return at the agreed booking end time.
Where childcare extends beyond the scheduled booking due to a late return, additional time will be charged at the applicable hourly rate.
Repeated excessive delays may affect the acceptance of future bookings.
Premium Rate Bookings
Premium rates may apply to certain bookings, including public holidays, special events, and late-night hours during which children are awake and require active supervision or care.
Any applicable premium pricing will be discussed and agreed upon before your booking is confirmed.
Travel Charges
Additional travel fees may apply depending on the service location.
Any applicable travel charges will be clearly communicated before booking confirmation.
Cancellation by Client
If you need to cancel your booking, please notify Sunny Sitters as soon as possible.
Late cancellations may result in a cancellation fee being applied to your next booking.
Where possible, bookings may be rescheduled at Sunny Sitters’ discretion, subject to caregiver availability.
Cancellation by Sunny Sitters
Should Sunny Sitters need to cancel due to unforeseen circumstances, every reasonable effort will be made to provide a suitable replacement caregiver.
If a suitable replacement cannot be arranged, any reservation fee paid for the affected booking will be refunded.
No-Shows
If the caregiver arrives as scheduled and is unable to begin care because the family is unavailable or cannot be contacted, the booking may be considered a no-show and applicable charges may apply.
Privacy Policy
Our Commitment to Your Privacy
Sunny Sitters respects your privacy and is committed to protecting the personal information entrusted to us.
Information We Collect
We may collect information including:
- Parent or guardian names
- Contact information
- Child’s name and age
- Emergency contacts
- Medical information relevant to childcare
- Allergy and dietary information
- Booking details
- Payment information required to process bookings
How We Use Your Information
Your information is used solely to:
- Manage bookings and enquiries
- Provide safe and personalised childcare
- Communicate with families
- Respond to emergencies
- Improve our services
- Meet legal and regulatory obligations
Sharing of Information
Sunny Sitters does not sell, rent, or trade your personal information.
Information will only be shared where necessary to:
- Deliver our childcare services
- Comply with legal obligations
- Protect the safety of a child or caregiver
- Assist emergency services when required
Data Security
Sunny Sitters takes reasonable administrative and technical measures to protect personal information from unauthorised access, disclosure, misuse, or loss.
Your Rights
Parents and guardians may request access to, correction of, or deletion of personal information held by Sunny Sitters, subject to any legal or regulatory obligations requiring its retention.
Contact Us
If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact Sunny Sitters using the contact information provided on our website.